Find answers to Frequently asked questions below:
COVID-19 - We’re here to help!
Safety: We will continue to package your orders in a safe manner taking all the necessary precautions to ensure the safety of our delivery partners & our customers. Gloves will be used when packaging and handling products and all of our tools will be handled with masks and lab coats on..
Delivery: Orders will now be delivered once a week, to keep us all safe and practice self-distancing, expect your order to take a little longer than usual. All can be tracked via the code you will receive in your shipping confirmation email.
Do you ship internationally?
We do ship internationally to limited countries, due to the laws of CBD in specific countries.
We ship to the following countries:
- United Kingdom
- South Korea
- Costa Rica
- Czech Republic
- Hong Kong
- Republic of Slovenia
- South Africa
- Virgin Islands
- New Zealand
Unfortunately, we do not ship to following countries:
- United Arab Emirates
Hopefully, in the future we will be able to ship worldwide!
How much is shipping?
Free shipping on all UK orders over £50
Shipping costs will be calculated at checkout & are stated below, we use the Royal Mail postage service and you can track your order via the tracking code on your shipping confirmation email.
When will my order arrive?
UK orders will arrive within 2-5 working days from your order date.
International orders will typically arrive within 10-15 working days from your order date.
I think my mail is lost, what do I do?
We can’t be held responsible for lost mail. If you have not yet received your items, however we recommend you get in contact with royal mail.
More details can be found here: https://www.royalmail.com/retail-compensation-policy-loss please email firstname.lastname@example.org if you have any issues.
Can I return/exchange my items?
Due to hygiene reasons and the nature of our small batch handmade products, we currently do not offer exchanges or returns on items unless the item arrives damaged. Please email us email@example.com.
Please check our Shipping & Returns page for more information.
What is CBD?
CBD otherwise known as Cannabidiol, is one of the active ingredients of cannabis, it is extracted from cannabis plants during production. It is the known psycho-active component of the cannabis plant.
This means that CBD does not get you high, as what makes you high is the THC.
What type of CBD is used in Baked Kurls products?
Baked Kurls products contain CBD isolate derived from hemp. There are no detectable traces of THC.
CBD isolate is a pure, isolated form of CBD. There are no other active compounds in the extract.
Can I get high from your products?
No. CBD is a non-psychotropic compound. External application or internal ingestion do not result in any mind-altering effects.
Are your products safe to use during pregnancy/nursing?
We recommend consulting a physician prior to use.
Is there any evidence that CBD helps with hair growth, itchy scalp and breakage?
Due to the CBD’s nutritional characteristics, there are a number of studies that suggest that CBD is effective in hair care products for the above reasons. Find below some scientific papers that go into depth:
1. Improved scalp health
2. Enhanced hair growth
3. Restores and protects hair
Are your products vegan and cruelty-free?
Although we are not certified vegan or cruelty-free, we are are proud to only use vegan, non-toxic and cruelty-free ingredients in all of our products. For more information please visit our Sustainability page.
Is your packaging eco-friendly?
Our packaging is recyclable from our containers to our shipping boxes, to our marketing materials.
Where are your products made?
All of our products are developed in small batches in the UK by our Founder and student Trichologist Jessica.